Rider FAQ's
What is the minimum amount I have to raise in order to participate in the ride?
The minimum pledge levels depend on the distance you have chosen to ride. The greater the distance of the route, the more you have to raise. The minimum donation requirements for each route are:
10 km - $50
25km - $125
50 km - $250
100 km - $500
160 km - $800
What if I can’t reach the required minimum pledge level?
The Healing Cycle has a firm "no free rides" policy. So if you are unable to raise the minimum amount required you can drop down to a shorter distance that has a lower fundraising requirement. For example, if you signed up for the 100 km distance which requires $500 in fundraising and you've raised $300, you can change the distance (by logging onto your account) to 50 km, which only requires a minimum of $250 to be raised.
I accidentally signed up as an individual, but I wanted to be on a team. Can that be fixed?
Yes. Just send an email to Heather@thehealingcycle.ca indicating what team you want to be on and the registration will be corrected.
My spouse and I signed up together. Do we both have to raise the minimum required donations? And what about my children?
Yes, both adults must raise the minimum required amounts. So if you've both signed up to do the 50 km distance you must raise $500 ($250 + $250). Each child is required to raise $25 in pledges.
What if I have signed up for a distance that I no longer want to do?
You can log on to your account and simply change the route distance.
What if I can't make it on the day of the event because I'm sick or have to go on a trip somewhere – can I get my registration fee refunded?
Sorry, registration fees are non-refundable. Since we promise that 100% of donations will be given directly to hospice palliative care, we use the registration fees to cover our costs for organizing the event.
What if it rains on the day of the event?
Come rain or come shine we will be running the event that day, so dress appropriately if it does rain! And don't worry, you're still going to have a lot of fun!
Can I bring my children in a bike trailer or a bike seat?
Yes, definitely!
Do I need to wear a helmet?
Yes, helmets are mandatory.